Kosim ME, An Khofiyah N, Siskayanti R, Cipto Purwanto, Tina Supriyatin. SERVQUAL–QFD-Based Service Improvement Framework for Smart Public Service Implementation in Subdistrict Administrative Services . Jurnal Riset Ilmu Teknik [Internet]. 2026 Aug. 31 [cited 2026 Sep. 13];4(2):172-9. Available from: https://jurnaljepip.com/index.php/jurit/article/view/380