Kosim, M. E., An Khofiyah, N., Siskayanti, R., Cipto Purwanto and Tina Supriyatin (2026) “SERVQUAL–QFD-Based Service Improvement Framework for Smart Public Service Implementation in Subdistrict Administrative Services ”, Jurnal Riset Ilmu Teknik, 4(2), pp. 172–179. doi: 10.59976/jurit.v4i2.380.