Kosim, Muhamad Engkos, Nida An Khofiyah, Rini Siskayanti, Cipto Purwanto, and Tina Supriyatin. 2026. “SERVQUAL–QFD-Based Service Improvement Framework for Smart Public Service Implementation in Subdistrict Administrative Services”. Jurnal Riset Ilmu Teknik 4 (2):172-79. https://doi.org/10.59976/jurit.v4i2.380.