GAMAR, M.; FATHONI, M. Z. Service Quality Assessment and Improvement Prioritization at the PT. Swabina Gatra Savings and Loan Cooperative Using SERVQUAL and IPA. Jurnal Riset Ilmu Teknik, [S. l.], v. 4, n. 3, p. 287–297, 2026. DOI: 10.59976/jurit.v4i3.415. Disponível em: https://jurnaljepip.com/index.php/jurit/article/view/415. Acesso em: 14 nov. 2026.