KOSIM, M. E.; AN KHOFIYAH, N.; SISKAYANTI, R.; CIPTO PURWANTO; TINA SUPRIYATIN. SERVQUAL–QFD-Based Service Improvement Framework for Smart Public Service Implementation in Subdistrict Administrative Services . Jurnal Riset Ilmu Teknik, [S. l.], v. 4, n. 2, p. 172–179, 2026. DOI: 10.59976/jurit.v4i2.380. Disponível em: https://jurnaljepip.com/index.php/jurit/article/view/380. Acesso em: 13 sep. 2026.