Gamar, M., & Fathoni, M. Z. (2026). Service Quality Assessment and Improvement Prioritization at the PT. Swabina Gatra Savings and Loan Cooperative Using SERVQUAL and IPA. Jurnal Riset Ilmu Teknik, 4(3), 287–297. https://doi.org/10.59976/jurit.v4i3.415